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Returns, Exchange & Shipping

At LongBoost Performance Parts, we strive to provide our customers with high-quality products and services. Our returns policy is designed to ensure that you have a positive shopping experience with us.

  1. Manufacturer's Warranty
    All parts supplied by LongBoost Performance Parts are covered by the respective manufacturer's warranty. We do not offer any additional warranty or guarantee beyond what is provided by the manufacturer.

  2. Off-Road Use Only
    Please note that our products are intended for off-road use only. Any use of the products on public roads or highways is strictly prohibited and may result in legal consequences. By purchasing from us, you agree to use our products for off-road use only.

  3. No Returns on Order-In/Custom Products or Change of Mind
    We do not accept returns for order-in/custom products or for change of mind. Please ensure that you choose the correct product before placing your order.

  4. Returns Accepted in Some Circumstances
    We understand that there may be situations where you need to return a product. In such cases, we may accept returns under the following conditions:

  • The product is returned within 14 days of purchase.
  • The product is in brand new, unopened condition.
  • The product is not a custom or order-in item.
  • The return is not due to a change of mind.

Please note that we reserve the right to charge a restocking fee of up to 20% for returns. This fee covers the cost of inspecting and repackaging the product.

  1. Professional Installation Required
    All parts must be installed by a professional mechanic. Improper installation may result in damage to the product or your vehicle and may void the manufacturer's warranty.

  2. Shipping and Insurance
    We are not responsible for lost or damaged items during shipping. Please ensure that you purchase sufficient insurance for your order, we do offer shipping insurance options displayed at the bottom of the cart when checking out, if you DO NOT SELECT YES TO INSURANCE ADDED, We cannot offer any replacement or reimbursement other then the supplied courier cover which in most cases is $1000 AUD less Excess Cost. We recommend using a reputable courier service for shipping.

  3. COVID-19 Delays
    All though we hope the worst of the COVID-19 delays are over, there are some circumstances out of our control that are still causing issues. Due to some current COVID-19 restrictions worldwide, shipping times may be longer than usual. We appreciate your patience and understanding during these challenging times.

  4. Payment and Refunds
    By paying our invoice, you agree to our current terms and conditions. No refunds will be issued due to wait times caused by COVID-19 restrictions.

  5. Shipping and Handling Times
    We cannot always keep all products on shelf and at large Quantities, We reserve the right to process your order within an acceptable timeframe of "Generally" no more than 3 Business days, however logistics delays, product back orders and other delays can and will happen. Please confirm lead times if you're in a rush requiring something "Yesterday" We may refuse your order cancellation and refund if order has been fulfilled within and acceptable time period.

Thank you for choosing LongBoost Performance Parts. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us.